Communication

➽ Understand what communication is
➽ Comprehend the different elements in the communication process
➽ Implication of context in communication
➽ Adjusting to various levels of communication
➽ Make the most of non-verbal and paraverbal communication

➽ Able to setup your report writing strategy based on established principles, your audience and your own preferred style
➽ Able to structure your report systematically using an efficient and established logical layout
➽ Able to appeal to readers using direct and indirect approaches and convince them of your cause
➽ Able to use powerful tools to significantly increase your creativity while putting your content together to prepare a report
➽ Able to present your report with appropriate styles to achieve maximum impact without causing distraction
➽ Able to deliver your content using a clear and effective language which is easy to read, understand and act on
➽ Able to write a condensed, yet effective summary of your report that highlights the importance of your report and encourages further reading
➽ Able to write titles that make your readers excited about your content and encourage them to read the rest of your report
➽ Able to phrase your sentences efficiently to persuade others for your product or idea

➽ Understand what communication is
➽ Understand the different ways communication takes place
➽ Overcome communication blockages
➽ Establish rapport with others and improve the effectiveness of your communication
➽ Understand others’ feeling when interacting with them and become a trusted person in their network
➽ Sequence your statements efficiently to get maximum effect
➽ Deliver your potentially negative message and get a good response
➽ Use a simple technique to reinforce behaviour of team members
➽ Say No and be loved for it!

➽ Understand what communication is
➽ Understand the different ways communication takes place
➽ Overcome communication blockages
➽ Make the most of non-verbal and paraverbal communication
➽ Phrase your sentences efficiently to persuade others for your product or idea
➽ Selecting and organizing an email to deliver a clear and effective message
➽ Prepare your message by perform a needs analysis
➽ Write a speech using the STAR approach
➽ Overcome nervousness to convey a positive and confident tone
➽ Apply T-A-STAR-F approach to prepare a complete speech

➽ Understand what conflict and effective conflict resolution means.
➽ Understand all six phases of the conflict resolution process.
➽ Understand the five main styles of conflict resolution.
➽ Be able to adapt the process for all types of conflicts.
➽ Be able to break out parts of the process and use those tools to prevent conflict.
➽ Be able to use basic communication tools, such as the agreement frame and open questions.
➽ Be able to use basic anger and stress management techniques.

➽ Sequence your statement efficiently, so that you can get maximum effect for the objective you have in mind.
➽ Show your understanding when communicating with others and open up the conversation
➽ Use the 6 universal principles of influence and learn how to counteract them
➽ Deliver your potentially negative message while getting a good response
➽ Encourage or discourage anyone strongly in the direction of your choice
➽ Use a simple technique to reinforce the behaviour of team members
➽ Say No decisively and politely
➽ Phrase your sentences efficiently when selling a product or an idea

➽ Understand the basic types of negotiations and the phases required for success.
➽ Understand the concepts: WATNA, BATNA, WAP, and ZOPA
➽ Complete the groundwork for negotiation
➽ Identify what information to share and what to keep to yourself
➽ Basic bargaining techniques
➽ Identifying mutual gain strategies
➽ Reach consensus and set the terms of agreement
➽ Deal with personal attacks and other difficult issues
➽ How to use negotiating processes in our everyday life
➽ How to negotiate on behalf of someone else