Sales and Customer Service 

➽ Apply the essential principles of customer services to anyone who wants your ‘output’
➽ Ask effective questions from customers to get results
➽ Use empathy to maintain rapport with customers
➽ Professionally respond to a customer’s demands & requests while maintaining rapport
➽ Sequence your sentences effectively to get maximum results
➽ Handle phone conversations professionally
➽ Read and interpret body language signals and use them to enhance your communication skills
➽ Defuse uncomfortable interactions with customers and professionally respond to any problems as they arise.

➽ Understand callers’ mentality and adopt effective strategies to become more comfortable in handling any situation
➽ Handle emotionally charged conversations on the phone while staying in control
➽ Ask ideal questions from callers to maximise information transfer
➽ Handle your phone conversations professionally and leave a positive impression on the other person
➽ Handle phone calls based on the types of people you are communicating with
➽ Provide information clearly and efficiently while increasing retention and checking understanding
➽ Control your tone and voice, adopt an ideal attitude and choose words carefully to present a positive image of yourself and your services
➽ Handle challenging scenarios and common situations when interacting on the phone
➽ Listen actively to callers and demonstrate that you understand their needs

➽ Take your customer through a sales funnel using the power of NLP
➽ Enhance your sales performance by understanding human behavior
➽ Overcome client objections and turn them into reasons to buy
➽ Handle difficult clients and close the sale at the end of the funnel

➽ Sell using a structured framework and have the right mentality to maximise your conversion
➽ Researching, planning and contacting the right target market
➽ Focus on the customer’s needs and pitch your sale from the most efficient angle to get maximum results
➽ Phrase your sentences efficiently when selling a product or an idea
➽ Handle objections professionally & effectively
➽ Build deep rapport with your customers to inculcate long-term relationship
➽ Use the power of the brain to optimise your sales activities
➽ Visualisation of Goals using SMART technique